Amy Friend to Speak at CFSI Emerge
May 15, 2019
4:15pm - 5:30pm MST
Taking a Leap of Trust: The Role of New Technologies in the Relationship Between Financial Institutions and Consumer Trust
Advances in financial technology that remove humans from the equation have left many consumers uncertain about who to trust. Do consumers turn to legacy financial institutions, or do they place their trust in new technologies that promise transparent and immutable decision-making? This session will explore the opportunity for new technologies (such as blockchain, A.I., machine learning) to improve inclusion and consumer engagement through more transparent processes, as well as opportunities for financial institutions to leverage new tools to increase efficiency, reduce costs, and even return trust to consumers.